The common mistake people make when shopping for new contact center furniture is thinking about it as a commodity, purely a price driven purchase decision. Finding furniture in a catalog, getting 3 quotes, and going with the lowest price is often not the best business decision. You need to find a call center furniture layout that will help to improve your business.
We have found that the 3 most common mistakes people make when purchasing furniture for their call center are as follows:
- Too small of a work station
- Failure to consider wire management
- Lifetime cost